Privacy policy

At Lovelywall.pk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Information Collection

We collect personal information that you provide when placing an order, including your name, address, email address, phone number, and payment details.

Use of Information

Your information is used to:

  • Process and deliver your orders

  • Improve our products and services

  • Communicate with you regarding orders or inquiries

Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Third-Party Disclosure

We do not sell, trade, or transfer your personal information to outside parties, except trusted partners who assist us in operating our website and delivering orders, and who agree to keep your information confidential.

Cookies

We use cookies to enhance your shopping experience. You may disable cookies through your browser settings, but some website features may not function properly.

Your Rights

You have the right to request access to, correction, or deletion of your personal information by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time. Please review it periodically for any changes.

Contact Us

For any privacy-related questions, please contact us at:
hello.lovelywall@gmail.com

Damage & Exchange Policy

  • When the parcel is delivered, the consignee must record a clear video while opening the parcel.

  • If the product is damaged, please contact us within 2 days (48 hours) of delivery.

  • Send an email with the following details:

    • Parcel opening video

    • Your full name

    • Your Order ID

  • Once the damage is verified, the damaged item will be exchanged.